Cancellation and Refund Policies

Refund via the Same Mode

Refunds can be made via the method of payment used or by asking Smothers for their account number.

Refund Processing Time

Refunds can take 3 to 10 business days. If one does not receive a refund within that period, they should contact the payment gateway support or Eagle View's contact details.

Refund Method

Refunds will not be issued in cash or simul without consent with Smothers. A refund receipt will be issued in such cases.

Exclusion of Registration Fee

Refunds for payments made through third-party channels or payment gateways do not include registration fees. Registration refunds are not chargeable, and must be borne by the document.

Refund Percentage Based on Cancellation Timeframe

A specific refund percentage is provided for each training. Please refer to the refund rules below:

Training Fee Refund Rules:

• No refund for cancellations less than 24 hours before the training starts.
• 30% refund for cancellations 2 to 3 days before the training starts.
• 50% refund for cancellations 4 to 7 days before the training starts.
• 70% refund for cancellations 8 to 9 days before the training starts.
• 90% refund for cancellations 10 or more days before the training starts.
• 100% refund for cancellations within 24 hours of providing the training fee.

No Refund on Absence

No refund will be given to those who do not attend the training without cancellation.

Full Training Fee Refund on Training Cancellation

Full training fee refunds will be provided if the training is cancelled. However, registration fees will not be refunded in such cases.

Each training will have specific instructions regarding cancellation refunds. This policy covers a variety of scenarios, including different cancellation deadlines and handling of registration fees.

Having these enablers in place before pricing is important, and is specific to both the policy and training instructors. Additionally, an extra layer of clarity is provided for the training-expertise project.